486We have to empower our customer service reps to be able to do more than just apologise...7 Oct 2022·1 min
485When handling customer service complaints, ask questions about the initial goal the customer6 Oct 2022·1 min
484Customer service is essential to growing a business except if you’re a monopoly or a public utility!5 Oct 2022·1 min
480Figure out what the competition is up to by talking to your customers and the potential clients3 Oct 2022·1 min
479Feedback is good because it leaves clues about what we should do to improve the customer experience29 Sept 2022·1 min
475What’s important in business development and growth is not just our minds but our bodies as well.23 Sept 2022·1 min
474Can excessive competition kill your business? And how do you differentiate yourself...22 Sept 2022·1 min
473The "rivalry effect" or "positioning" - Adventures in business theory - how to stand out!21 Sept 2022·16 min
471The real reason why your business might be failing and the simple thing you can do to get back20 Sept 2022·1 min
469Do what you are passionate about and you'll never work a day in your life? Really?19 Sept 2022·13 min
465Does turning your passion into a business guarantee that you'll have fun doing it always?15 Sept 2022·1 min
463It's not a good idea to try and "time the market" when introducing a new product or service. TikReel14 Sept 2022·1 min
461Ask the right questions before you launch the business - TikTok and Instagram Reel video12 Sept 2022·1 min
460Is it tough doing business in Nigeria? or is the problem that we've delved into things we shouldn't?8 Sept 2022·14 min
459Who to court in business: DMUs, critical decision paths, and increasing your sales and profits!7 Sept 2022·12 min